Master Sales Cloud Essentials
Learn Salesforce Sales Cloud for managing leads, opportunities, and sales processes.
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Join learners who transformed their careers with MITS Edge.
Program Overview
Master Sales Cloud features including lead management, opportunity tracking, forecasting, workflows, and sales automation to improve customer relationship management.
Course Highlights
- Lead Management
- Sales Automation
Minimum Requirements
- Basic Computer Knowledge
- Internet Access
- Interest in Sales Operations
Who is this for ?
- Sales Professionals
- CRM Users
- Business Executives
Curriculum
Course Curriculum
10 modules · 94 topics94 hours total
- 1What is CRM? The Business Case for Salesforce1 h
Understand how customer relationship management drives revenue and why organizations standardize on Salesforce as their system of record.
- 2Salesforce Ecosystem: Clouds, Editions, and Licenses1 h
Distinguish Sales Cloud from Service, Marketing, and Platform, and map common license types to what a user can actually do.
- 3Navigating Lightning Experience1 h
Confidently move through the App Launcher, navigation bar, utility bar, and global search to find records and tools quickly.
- 4Setup Menu and Object Manager Orientation1 h
Locate core administration areas so you can inspect objects, fields, and configuration without breaking anything.
- 5Standard Objects: Leads, Accounts, Contacts, Opportunities1 h
Explain how the four core sales objects relate to each other and where each fits in the customer lifecycle.
- 6Records, Fields, and List Views1 h
Create, filter, and pin list views to surface the right records for daily sales work.
- 7Home Page, Chatter, and Notifications1 h
Use the personalized Home page and Chatter feed to stay on top of tasks, mentions, and record updates.
- 8Setting Up Your Personal Salesforce Environment1 h
Configure your user profile, display density, and time zone to prepare a working Sales Cloud environment for the course.
- 9Salesforce Mobile App Overview1 h
Access and update leads and opportunities from the Salesforce mobile app for on-the-go selling.
- 10Data Model Basics: Relationships and Record Types1 h
Read a simple schema diagram to understand parent-child relationships and how record types vary a page layout.
Industry-Recognized
Certification
Upon successful completion, you receive a certificate of completion for the Sales Cloud Essentials program that you can share with employers and add to your LinkedIn profile — a record of the hands-on skills and projects you completed.
- Verifiable ID: Unique credential link for LinkedIn.
- Skill Validation: Proof of hands-on project completion.
- Corporate Branding: CO-branded with your company logo.
Student Reviews
Why learn this online
Foundational IT and business-platform skills — from core productivity tools to enterprise platforms like Salesforce — open a wide range of entry-level and specialist roles across nearly every industry, not just tech companies. Learning online with live, hands-on practice builds the platform-specific competence that hiring managers and certification exams test for.
Who this is for
- ✓Newcomers to IT wanting a practical, in-demand entry point
- ✓Career switchers targeting enterprise platform roles
- ✓Professionals wanting a recognized platform certification
Career outcomes
- Platform Administrator
- IT Support Specialist
- Systems Analyst
- Business Systems Specialist
Frequently asked questions
Is the Sales Cloud Essentials course online or in person?
The Sales Cloud Essentials program is delivered live and online with instructor-led sessions, so you can join from anywhere in the US, Canada, or beyond. Sessions are interactive and recordings are available for review.
How long is the Sales Cloud Essentials course?
The Sales Cloud Essentials program runs for 4 weeks . Cohorts are scheduled in the evenings and on weekends to fit around a full-time job.
What level is the Sales Cloud Essentials course — is it suitable for beginners?
The Sales Cloud Essentials program is pitched at a beginner level. It is designed to be accessible to newcomers, starting from fundamentals.
Do I get a certificate after completing Sales Cloud Essentials?
Yes — you receive a verifiable certificate of completion for the Sales Cloud Essentials program, which you can share with employers and add to your LinkedIn profile.
Does the Sales Cloud Essentials course include placement or career support?
Yes. MITS Edge programs include career support — resume reviews, mock interviews, and job-search guidance aligned to the US and Canadian hiring markets.
Do I need any prior experience to join Sales Cloud Essentials?
Recommended prerequisites: Basic Computer Knowledge; Internet Access; Interest in Sales Operations.
Are these roles a good starting point if I am new to IT?
Yes — enterprise platform and foundational IT roles are commonly used as an accessible entry point into a longer tech career, often requiring a specific platform certification rather than a computer science background.
Is a certification required to get hired?
It varies by platform, but for enterprise systems like Salesforce, an official certification significantly strengthens a job application and is often explicitly requested by employers.