Cancellation Policy

This policy covers the cancellation of an enrolment in a scheduled live cohort delivered by MITS Edge (“MITS Edge”, “we”, “us” or “our”). It sets out how to cancel and by when. Any money due back to you as a result of a cancellation is governed separately by our Refund Policy.

Cancellation requests are accepted by email to info@mitssolution.com. A cancellation takes effect on the date we receive your request, not the date it was sent. Requests made by phone or directly to an instructor must be confirmed in writing to be valid.

The following deadlines apply to every enrolment:

• Cancellations are accepted at any time up to and including the day before the batch start date
• Cancellations after the batch has started are accepted up to the end of the second session
• After the second session an enrolment cannot be cancelled, though a transfer may be requested

Instead of cancelling, you may request one transfer to a later cohort of the same course. Transfers requested 7 or more days before the batch start date are free. Later transfers are at our discretion and may attract an administrative charge, which will be disclosed to you before the transfer is confirmed.

We may reschedule or cancel a cohort where minimum enrolment is not met, or for reasons beyond our reasonable control. We will notify enrolled learners as early as practicable. Where this happens, you may take a full refund of all fees paid or a transfer to the next available cohort, at your choice.

Failing to attend sessions is not a cancellation and does not by itself end your enrolment or entitle you to a refund. To cancel, you must send a written request as set out above.

Cancellation requests and any questions about this policy should be sent to info@mitssolution.com.

We may update this policy from time to time. The “Last updated” date shown above reflects the current version. Material changes will not affect cancellation requests already submitted before the change takes effect.